Terms and Conditions

Reservations & Deposits – A 50% reservation deposit is required within 7 days of making a reservation. Final payment is due 90 days prior to scheduled arrival date.

Confirmation Documents – Confirmation documents are normally mailed 21 days prior to arrival. These documents will not be released until full payment is received.

Cancellations and Refunds – All reservation payments are non-refundable unless we can re-rent the same property for the same period of time. Reservations that are re-rented are subject to a $100.00 fee. Reservations may be re-scheduled (Same property and number of nights) up to 60 days prior to scheduled arrival date subject to a $100.00 re-scheduling fee.

Proof of Citizenship – To enter Mexico, you must have proof of Citizenship (valid passport or an original or certified copy of a birth certificate). A photo ID may be required with a birth certificate. All U.S. citizens must also carry a Mexican Tourist Card which is supplied by the carrier. Mexican law requires that children under 18 years of age must travel with the consent of both parents. If a minor is traveling with only one parent, that parent must hold a notarized letter of consent from the absent legal parent or a copy of the death certificate is necessary. Failure to comply will result in denied boarding. Non-U.S. Citizens should contact the Mexican Consulate for specific entry requirements.

Responsibility – The vacations advertised are arranged by La Ventana Rentals. The suppliers providing transportation, tours, and accommodations for La Ventana Rentals are independent contractors and are not agents or employees of La Ventana Rentals. By utilizing the services of the suppliers, you agree that neither La Ventana Rentals nor any of its representatives shall be liable for any accident, loss, injury or damage to you or to those traveling with you in connection with any accommodations, transportation or other services or resulting directly or indirectly from any occurrences or conditions beyond their control, including defect in vehicles, breakdown in equipment, adverse weather conditions, illness, accident, strikes, theft, delays, cancellations or changes in itineraries or schedules, etc. Remember that all travel documents and required personal identification, as well as compliance with customs and immigration regulations, is your responsibility. The terms under which you agree to take a vacation cannot be changed or amended except in writing, and must be signed by an authorized officer of La Ventana Rentals.

Limitation of Liability – By booking one of these vacations, you acknowledge that in all events La Ventana Rentals shall not be liable for any consequential damages and that the sole extent of La Ventana Rentals liability shall never exceed the amount actually paid by you to La Ventana Rentals.

Venue in case of dispute – By booking a vacation with La Ventana Rentals you acknowledge and agree that the venue for any dispute or claim that you may wish to make regarding vacation arrangements made by La Ventana Rentals shall be made in the country of Mexico.